Shipping Policy

1. Overview

At Sailhearth, we aim to make your shopping experience simple and convenient, from browsing our Pillow Covers collection to receiving your order.

This Shipping Policy explains how orders are processed, shipped, and delivered. Please review the information below before placing an order.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other operational factors. Order processing is separate from shipping and transit time.

During busy periods or unforeseen circumstances, processing may take longer than expected. If a significant delay affects your order, we will make reasonable efforts to provide an update where appropriate.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times may vary depending on your destination and the shipping options offered at checkout.

If delivery estimates are provided during checkout, please use those estimates as a guide. Actual delivery times may be affected by carrier operations, customs procedures, weather conditions, public holidays, or other circumstances beyond our control.

Unless explicitly stated otherwise, delivery estimates are not guaranteed delivery dates.

4. Shipping Fees

Applicable shipping fees, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary according to destination, shipping method, order details, and other relevant factors. Please review your order summary carefully before submitting payment.

Any shipping promotions or special delivery terms will apply only when expressly stated on our website or during checkout.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation email containing relevant purchase details.

Where tracking is available, tracking information may be provided after the order has been dispatched. Please allow time for the shipping carrier to update its tracking system.

If you have questions about your order status or tracking information, contact us at contactsupport@sailhearth.com and include your order number.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout, including the recipient’s name, street address, postal code, and contact details where required.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist with changes before the order is processed or dispatched.

Once an order has been shipped, address changes may not be possible.

7. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country’s laws and regulations.

Unless expressly stated otherwise during checkout or in a separate written agreement, customers may be responsible for applicable import charges.

Customs processing may also affect delivery times. We encourage customers to check their local import requirements before placing an international order.

8. Delayed, Lost, or Undelivered Packages

Although we aim to support timely delivery, delays may occur because of carrier disruptions, customs inspections, incorrect address information, severe weather, or other unforeseen circumstances.

If your package appears delayed, please check the available tracking information first. If the tracking information does not resolve your concern, contact our support team for assistance.

If your order is confirmed as lost or undelivered, we will review the circumstances and discuss an appropriate resolution in accordance with our policies and applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

9. Incorrect or Damaged Deliveries

If you receive an incorrect or visibly damaged item, please contact us as soon as reasonably possible.

Include your order number, a description of the problem, and photographs of the item or packaging where available. We will review the information and explain the next steps.

For information about return eligibility and refunds, please refer to our Refund and Returns Policy.