Refund and Returns Policy

1. Overview

At Sailhearth, we want you to feel confident when shopping for Pillow Covers. This Refund and Returns Policy explains how to request a return, exchange, or refund if an order does not meet your expectations.

Please review the conditions below before submitting a return request. Any applicable statutory consumer rights remain unaffected by this policy.

2. Return Eligibility

To help us process returns efficiently, returned items should generally meet the following conditions:

The item is unused, unwashed, and in its original condition.
The item is returned with its original packaging, labels, and included accessories where applicable.
Proof of purchase or an order number is provided.
The return request is submitted within the applicable return period described below.

Pillow Covers that have been used, washed, altered, or damaged after delivery may not qualify for a return unless the item is defective, incorrect, or otherwise covered by applicable consumer protection laws.

Certain products may be subject to additional return restrictions where permitted by law. Any such restrictions will be communicated where applicable.

3. Return Period

Please contact us within 30 days of receiving your order to request a return.

To begin the process, email contactsupport@sailhearth.com with your order number, the item you wish to return, and the reason for your request.

If your request concerns a defective, damaged, or incorrect item, please include clear photographs when possible so that we can assess the issue.

Where applicable law provides a longer return or cancellation period, your statutory rights will take precedence over the general period stated in this policy.

4. How to Request a Return

Please follow these steps:

Step 1: Contact Our Support Team

Email contactsupport@sailhearth.com with your order number and a brief explanation of why you would like to return the item.

Step 2: Receive Return Instructions

Our team will review your request and provide instructions regarding the return process, including the appropriate return destination where a return is authorized.

Please do not send an item to an address that has not been confirmed by our support team.

Step 3: Prepare Your Package

Pack the item carefully to help prevent damage during transportation. Include the relevant order information and any return documentation provided by our team.

Step 4: Send the Return

Ship the package according to the instructions supplied by our support team. We recommend keeping your shipping receipt and tracking information until the return has been resolved.

5. Damaged, Defective, or Incorrect Items

If your Pillow Covers arrive damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the item and its packaging where available.

After reviewing the information, we will explain the available resolution, which may include a replacement, exchange, refund, or another appropriate remedy in accordance with applicable law.

You will not be required to accept a remedy that would unlawfully limit your statutory consumer rights.

6. Refunds

Once an authorized return has been received and inspected, or once we have otherwise confirmed that a refund is appropriate, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by applicable law.

The time it takes for a refund to appear in your account may depend on your payment provider, bank, or card issuer.

Where applicable law requires a refund within a specific period, we will comply with that requirement.

Original shipping charges and return shipping costs will be handled in accordance with the circumstances of the return and applicable law.

7. Exchanges

If you wish to exchange an item for another option, please contact our support team before sending anything back.

Exchanges depend on product availability and the circumstances of your request. If a direct exchange is unavailable, we may explain alternative options, such as returning the eligible item and placing a new order.

For defective or incorrectly supplied products, any applicable statutory remedies will remain available.

8. Return Shipping Costs

For returns requested because you changed your mind or no longer need the item, return shipping costs may be your responsibility where permitted by applicable law.

If an item is defective, damaged, or incorrectly supplied, we will explain the appropriate return or resolution arrangements in accordance with applicable law.

Please contact us before arranging a return so that we can provide the correct instructions and clarify any applicable costs.

9. Cancellations and Order Changes

If you wish to cancel an order or change your shipping details, contact us as soon as possible at contactsupport@sailhearth.com.

We will do our best to accommodate requests made before an order has been processed or dispatched. Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.

This does not affect any cancellation or withdrawal rights you may have under applicable law.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please:

Check your original payment account.
Contact your bank or card issuer to ask whether the refund is still being processed.
Contact our support team if the refund remains outstanding after checking with your payment provider.

We will review the transaction details and provide reasonable assistance in resolving the issue.